220) in case it's a local DNS issue. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. 123 and 194. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When. Not able to access websafe_setting page (able to go to update_profile page). For customers joining. com (blocked by Web Safe), bestvpn. 5. 1. I have 3 devices. Thanks . this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. Help with Volt. 168. 🙂 I'm sorry to hear that you're still experiencing this issue. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Unless virgin is specifically blocking the IPs of your. Community Natter. My Virgin Media App. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. QuickStart, set up and connections. Virgin Media's team are as ever silent on. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Thanks for the reply @jasoncartwright on the forums. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Chatter and natter. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Users can change their settings at any time in My Virgin Media. --. Log in to My Virgin Media. Joining in. com). Manual configuration settings for email. Hey @DavidCalla,. Kind Regards, Steven_LQuickStart, set up and connections. For XBOX or Playstation: modify the network settings and specify the DNS manually as the. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Makes sure your dns settings on your computer are manually set - 8. Virgin Media Staff. QuickStart, set up and connections. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. This problem has been running for over 2 months now. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. This is so annoying as it seems as no one can help you over the phone. You can find more help with your TV settings on your box. IPSec Pass-Through. Had hoped curl might show more information but alas no. Hi 20220328, Thanks for your post and welcome to the forums. Turn off all Spam filtering. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. on 15-04-2023 15:47. Child Safe is a known source of many problems. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. 222 and 208. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. 123. 168. We created Web Safe for our customers to make browsing safety a no-brainer. I did try to access a restricted site over the WIFI and. Virgin Media and you have confirmed Child Safe is on. Also check the. Having the same problem on multiple devices. 222. Click on My Apps then Web Safe. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Clear searchon 13-02-2023 08:44. You’ll find these details on your bill or welcome email. 0. This will allow you to. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Move message to Spam folder (default) Flag a message as. Try computers with Cisco’s OpenDNS using 208. Press and hold the WPS button on the larger Wifi Booster forWe would like to show you a description here but the site won’t allow us. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 6 - 6. on 10-06-2023 13:58. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Find out if you're getting the superfast or ultrafast fibre Virgin, Sky, BT, EE, PlusNet and TalkTalk and other providers promise on. Have you tried to access the settngs via the method that 用心棒. 159. 0 Kudos. Hey @JohnnyT8,. 4. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Login to the Virgin Media online account and check the Web Safe settings. 9. . 1. Virgin Media; My Virgin Media; Shop;. com and we’ll look into them. The computers and devices you wish to authorise are set up so that. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. . 1 on your browser. 0. Select Help & Settings. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. com 194. Virgin Media Web Safe and Virgin Media. Joining in. If you changed the computer's network settings to use any Public DNS does that re-gain access. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Why is this marked at solved. Chatter and natter. Apply the Public DNS to the computer / device / your own Router i. -- I'm a Very Insightful Person,. Account - Cable. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Go to Account settings, then Account details. Try with Open. They provide the functionality via the Websafe function linked above. We hope that helps. See. Some help would be greatly appreci. I keep getting the message seen in the attached picture. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. Toggle the button next to Child Safe option to turn it Off. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. . I have added the categories to block but it will not allow me to add. Mark as New; Bookmark this message; Subscribe to this message. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Online security - Sorry the changes you made were not saved. That is very good since the country is not a member of any signal intelligence alliances. Once logged in you will see 2 filters; Virus Safe and Child Safe. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. google (disable when using mobile data) 0 Kudos. It's says page isn't available. Learn how you can change Web Safe settings to turn Child. AFAIK Web Safe setting cannot be configured through Hub. My Virgin Media App. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. . in/myVM . Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. Switched On Families. I am trying to turn on the web safe settings but it's not working. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. a02. We would like to show you a description here but the site won’t allow us. Go to your browser settings and click Advanced settings. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I can not access the Manage your websafe settings via my app or via my pc. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. View Apps > Web Safe > manage your Web Safe settings - takes. Here you’ll find all the help you need for Virgin Media related problems and issues. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. ' The child safe settings are on and correctly configured. I have tried incognito, resetting cache, and downloading a vpn - all have failed. My Virgin Media App. com. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. 5) Turn on the VM hub. Select the SPAM setting you’d like to use: Reject All Spam messages. Networking and WiFi. Re: Websafe settings won't save. But everyone I try, it says oops page is broken. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. If appropriate consider temporarily disabling Web Safe (i. Hi I have been using Websafe for some time but I noticed this morning (about 7. Take a look at the pull-out tab on the side of the Hub 3. My Virgin Media makes managing your account easier with all your information in one place. I will send a private message - watch out for the purple envelope inviting you in. I've taken a look at the threads you hav. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can manage your Web Safe settings easily and conveniently. Account - Mobile. Back up your device using iCloud or your computer. com nslookup protonvpn. 1. 100 & 194. . Virgin Media takes online safety seriously. I have been trying for a couple days to change the websafe settings on my account, but am unable to. Chatter and natter. Child Safe - Disabled. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Virgin Mobile. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. resolved IP Address is 185. QuickStart, set up and connections. 5GHz is a less congested frequency, so you get faster. I cannot turn off web safe. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. 0 Kudos. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 168. . You’ll pay nothing for 3 months (with no payment details. 220. In response to lotharmat. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. . 100 nslookup protonvpn. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Options. . I'm able to access online account and change the Web Safe Settings. A new secure password will be generated for you. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. b. 9. For best. My Virgin Media App. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. The Gamer Lounge. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Account - Mobile. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Login to the Virgin Media online account in a web browser. 4) or OpenDNS (208. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. bb. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. That's all well and good, but it means people looking. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Thanks for confirming your details via private message . Learn how you can change Web Safe settings to turn Child Safe off. 15-02-2023 21:11 - edited 15-02-2023 21:15. You can change this by clicking on the toggle to switch on or off when needed. Consider going back to site operator and explain to them that: other users have similar trace route paths and successful reach the site network traffic does exit ISP's network as shown by hop to ae-8. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. . At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I have web safe switched off but still certain sites wont load. A quick look at this handy picture should help you find the best location. 140 and not, the expected, 81. Hi there, thank you all for your help. Working for me on a VM connection (both with VM's DNS and OpenDNS). imap. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. com and we’ll look into them. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. com, minecraft. Search. on 18-10-2022 19:33. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Hi , Thank you for coming back to us about this ongoing issue. 0 Kudos. Stream from Virgin Media. For more tips on how to keep your kids safe online, visit Internet Matters. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. ExpressVPN. IMAP Security. It's blocking access to a lot of sites, and I'm paying for this. The iPhone can access recordings, but the 2 iPads cannot. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Sorry to hear that you're still having problems with this after a few weeks. We give all our customers a complete, market leading security package called Virgin Media. What is Child Safe? Child Safe is an additional feature to Web. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. AtlasVPN: A fast and secure VPN that is great for streaming. 220. Modem-only. Options. . From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. There's no firewall settings that I can see, and one time I got to see a page saying. View Apps > Web Safe > manage your Web Safe settings - takes. Hopefully when that thread concludes it will also resolve your issue. The Gamer Lounge. Web Safe is not automatically turned on for customers who joined before this date. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 1/help for specific device where Web Safe is not working. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. We give all our customers a complete, market leading security package called Virgin Media Security,. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. pc. Switched On Families. For best protection, we recommend using Virgin Media Internet Security and Web Safe. If your site is blocked by a majority of ISPs, it may be that there is a. Stay safe online. icon on the upper-left edge of your screen. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. cheating, porn, social media etc. SMTP Settings. Browse Virgin Media Virgin Media Community. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. We'll be more than happy to assist from here! Select the Settings cog in the top right-hand corner. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. . When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. 159. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. See where this Helpful Answer was posted. Reset Hub password. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Tech Chatter. Community Natter. These are two settings – Virus Safe and Child Safe. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Post back here to have issue flagged to the forum team. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. have tried this page, but that also is stuck. Manage Your Account. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 168. Try again to see if problem persists. Virgin Media's team are as ever silent on. 67. Security matters. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. It's been like this since the account was prov. 1 or whatever else you like. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Just sign in to My Virgin Media and change your settings. Joining in. 4. try going to if Web Safe is on this site should be blocked. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Login to the Virgin Media online account and check the Web Safe settings. These changes affect all Virgin Media email addresses ending in the. 8. 159. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. 8. Modem-only. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. Web Safe will help you block access to web sites known to be infected or to distribute Malware. BTW is there a reason why you are access the old site page for Web Safe?. Having the same problem on multiple devices.